Dear Beloved Customer,
As you are no doubt aware, fuel prices have spiraled upward over the past several months, and presently are higher than they have ever been in our history. We have done everything possible to resist raising our Hurley prices as a way to balance the cost, but this has placed a significant burden on the way we operate our business.
What we hoped was a short-term inconvenience, now looks more long-lasting, and due to the critical nature of the current situation, we can no longer continue to absorb these increased costs. While we will still pay for the majority of the increased fuel costs, we will be implementing a temporary fuel surcharge of 99 cents to every order effective immediately.
We regret that this action is necessary and greatly appreciate your understanding of the dilemma we face as fuel costs increase, and we continue to be grateful for your support for Hurley.
Free Ground Economy Shipping on US orders $150 +
Free Ground Economy Shipping on order Excludes wetsuits & non-apparel items such as Stand Up Paddle Boards, Umbrellas, Scooters, Electric Scooters, Electric Bikes, Bikes, and Chair.
For more information please visit our Shipping page.
We want you to love shopping at Hurley.com. If products purchased from Hurley.com do not meet your expectations, you may return them with the packing slip within 30 days from the date order was shipped. Please note that we do not process exchanges at this time, only returns. Items in new condition with all tags attached are not considered "final sale" and can be returned. You can only initiate a return via our return portal after your order has been shipped. All orders placed on Hurley.com must be returned by mail to our warehouse and cannot be returned in-store. All in-store purchases must be returned to a store location and cannot be returned through online services. We cannot process store-bought returns at our warehouse.
All refunds will be credited to your original form of payment within 7 to 14 days from the date your return was delivered to our warehouse.
If the return is due to defective products, inaccurate product descriptions, or an incorrect order, please call Customer Service at 855.655.2515 or email firstname.lastname@example.org to initiate the return. You may be compensated for the return shipping under these circumstances.
How to Return an Item
Click 'Request A Return' below to look up your order. You have the choice to receive a printable return label or to return in person via Happy Returns. Find your nearest location here!
For in-person returns, there’s no need to print or package anything. Just bring your item(s) and your QR code in to your nearest return bar location and we’ll take care of the rest. In-person returns will have a $3.50/item processing fee.
For mail-in returns, please enclose the packing slip inside the package, attach the pre-paid, pre- addressed Return Label to the outside of the box, and drop it off at your closest carrier location. All contiguous U.S. orders will have the option of a $4.00 an item return label fee which will be deducted from the total refund or credit if the provided label is used. You may also send the merchandise back using any other traceable method at your expense. Hurley.com is not responsible for lost or damaged packages.
WETSUIT RETURN POLICY
There is a 20% restocking fee for all wetsuits. Please refer to the size chart available on the site to assist you in purchasing the correct size. The customer will be responsible for all shipping and handling fees, and those fees will not be included as part of the refund. Please call Hurley.com Customer Service at 855.655.2515 or email at email@example.com if you have any questions.
NON-APPAREL ITEMS RETURN POLICY:
Items subject to this policy are: Stand Up Paddle Boards, Umbrellas, Scooters, Electric Scooters, Electric Bikes, Bikes, and Chairs.
There is a 10% restocking fee for all non-apparel items listed above. The customer will be responsible for all shipping and handling fees, and those fees will not be included as part of the refund. Please call Hurley.com Customer Service at 855.655.2515 or email at firstname.lastname@example.org if you have any questions.
HOW TO RETURN STAND UP PADDLE BOARDS AND OTHER NON-APPAREL ITEMS:
Only returned items that have not been opened, are complete, in their original condition, and accompanied by a return number will be accepted. Otherwise, the return will be deemed non-compliant and you will not receive a refund from Hurley.com. If your refund request is rejected, we will notify you promptly.
COMMON RETURNS QUESTIONS:
WHAT IS YOUR RETURN POLICY?
Items must be initiated for return within 30 days from the date your order was delivered. All customers will be subject to any applicable shipping and handling return fees.
HOW SOON WILL I GET MY REFUND?
All refunds will be credited to your original form of payment within 7 to 30 days from the date your return was delivered to our warehouse. These return policies and procedures are only applicable to customers who purchased their Hurley product(s) from Hurley.com.
WHAT ITEMS ARE NON-RETURNABLE and NON-REFUNDABLE?
Final sale items
Items without tags
Free gifts or promotional items with retail value
HOW DO I PROCESS MY INTERNATIONAL RETURN?
Unfortunately, at this time, we do not provide return labels for International returns. Please call Hurley.com Customer Service at 855.655.2515 or email at email@example.com if you have any questions.
GREEN SHIPPING PROTECTION™️
If you purchased Green Shipping Protection™️ (also known as “Green Shipping Coverage”) with your order and your package was damaged, lost, or stolen, follow the instructions below to place a reorder.
Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation. Reorder Requests may be rejected at the discretion of the Hurley support team. For full terms and conditions, click here.
Hurley is exempt of liability if the customer opts out of Green Shipping Protection™️.
GREEN SHIPPING PROTECTION™️ RETURN POLICY:
If you purchased Green Shipping Protection™️ with your order and your package was damaged, lost, or stolen and the item is now sold out to be replaced you may be eligible for a full refund. Standard Hurley.com Return policy does apply. For more information please visit our Return Policy Page.
If your package is damaged or has any shipment issues, you are eligible for a replacement. if the product is out of stock, you can exchange for a product at equal or less value, accept a gift card, or get a refund. Standard Hurley.com Return policy applies. For more information please visit our Return Policy Page.
If you purchased Green Shipping Protection™️ with your order and you are not satisfied with your purchase - the Green Shipping Protection™️ fee is eligible for a refund as long as the order placed on Hurley.com is also eligible for a refund. Standard Hurley.com Return policy applies. For more information please visit our Return Policy Page. Green Shipping Protection™️is final sale on orders not eligible for exchange or returns. Green Shipping Protection™️ is final sale on all orders other than those eligible for protection.
RETURN POLICY FOR ORDERS WITH GREEN SHIPPING PROTECTION™️ If your order has Green Shipping Protection™ applied, you will need to enter in the original order number to process a return and receive a full refund. You may also email firstname.lastname@example.org to help coordinate a return. Green Shipping Protection™️ is final sale on all orders other than those eligible for protection.