Please email customer service at firstname.lastname@example.org or call us at 855-641-8850 to process returns.
At this time, Hurley does not accept online exchange requests. However, you can: RETURN YOUR ORDER FOR A REFUND, then CONTACT US TO PLACE A NEW ORDER. Include your order number and return items and a customer service representative will provide you with a return authorization number.
-Your new order is eligible for free standard shipping.
-We will bill and ship your new order right away.
-We will process your refund when we receive your return.
If you are returning an item for a refund, please be aware that you will be refunded for the prices of the item only. Original shipping charges and return shipping charges will not be refunded.
Please note that it can take up to 10 business days for the credit to appear on your back statement.
-Refund within 30 days.
-Items must be unwashed and unworn, in new resalable condition.
-Clothing items must have tags attached to be returnable
-Items sold within the United States may be returned. No International shipments, including Canada
At this time Hurley.com does not accept online exchange requests. However, we can assist with a return and a new order with free shipping over the phone or via email.
Defective / Wrong Items
In the rare instance that your order arrives defective or incorrect, please take a picture of the item and send it to email@example.com along with your order number and first and last name. Please explain in the email what the issue is and we will respond with an email letting you know how we are going to help you.
If your shipment is deemed undeliverable for any reason, it may be returned to our warehouse. We immediately re-stock your order upon receiving it into the warehouse. If you still desire the items, you will need to place a new order on Hurley.com. You will be automatically refunded for the price of the merchandise as soon as your order is scanned back into inventory.
If you never received your package and the tracking number indicates that it was delivered, please call customer service at 855-641-8850 and we will file a claim with UPS.
Items that can’t be returned to Hurley.com
Please be advised that certain items are final sale, and non-refundable. This includes any personalized items (including Phantom Create products), girls swimsuits, and items that were not purchased on hurley.com. Please note that once phantom create orders are placed we are not able to make any changes to, or cancel the order. If you have any questions about whether or not a particular item can be returned, please contact customer service at 855-641-8850 or email firstname.lastname@example.org.