Frequently Asked Questions

Answers

01. What is the difference between premium fit and classic fit t-shirts?

Our Premium and Classic tees are both best-in-class blanks. The Premium is knit with a finer yarn (30 singles vs 20 singles in the classic), thus a bit lighter weight than the classic (4.4 oz vs. 5.5 oz) and has a slightly more tailored cut. If you wear an XL Classic then you’ll still wear an XL Premium, it will just be a bit more contoured and slightly lighter. The heathered premium tees are knit with 50% cotton/ 50% polyester yarn giving the blank a bit of an athletic looking texture. The Classic fit is a bit heavier, more durable, and a wider cut. Back to top

02. What is the difference between Supersuede and Phantom?

Supersuede is recycled polyester fabric. Phantom fabric is superstretch,recycled material with performance water repellency.
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03. What is Nike DRI-Fit?

It’s a high-performance, polyester fabric that wicks sweat away from the body and moves it to the fabric surface, where it evaporates; Dri-FIT helps you stay dry and comfortable. Back to top

04. What is the inseam of mens denim?

All mens denim have a 32” inseam.
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05. When will I receive my Phantom Creates?

Phantom Creates ship within 2-4 weeks from when they are ordered. You’ll receive a tracking number via email once your Phantom Creates ship.
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06. What is the return policy?

We accept unworn, unwashed returns within 30 days of receiving the shipment, as long as the tags are still attached.
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07. How do I return my item from Hurley.com?

If you have an account, you can here. If you don’t have an account (or you need help), call the customer service team at 855-641-8850.
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08. How do I exchange my item from Hurley.com?

Call the customer service team at 855-641-8850; we would be happy to exchange your order for you over the phone.
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09. Do I have to pay to ship my Hurley.com return back?

Return and exchange postage are not pre-paid. However, if you’re making an exchange, the new item will ship for free.
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10. Can I exchange my product for something of a different price?

Exchanges must be for products of same value. If you want to exchange for a product of a different price you must return the product you received and place a new order online. Your card will be credited back for the returned item within 10 business days of receiving it into our warehouse.
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11. Will I be charged for my exchange item?

No.
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12. How long does it take to receive my exchange?

You should receive your exchanged item within 2 weeks.
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13. Will my card be charged twice for an exchange?

We do not charge your card again unless we do not receive the returned item.
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14. What if I lost my return label?

You can write the address on the outside of the package. The return address is: Hurley 1460 S. Hoffer Ranch Rd. Ontario, CA 91761
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